| 文件 | 时间 | 大小 | 下载 | |
|---|---|---|---|---|
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与客户对立.mp3 | 2024-02-29 14:58:21 | 1.11 MB | |
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准确回答—思路清晰、态度好.mp3 | 2024-02-29 14:58:21 | 652.43 KB | |
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准确表达—未给出明确解决方案.mp3 | 2024-02-29 14:58:21 | 1.11 MB | |
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准确表达—给出明确答案.mp3 | 2024-02-29 14:58:21 | 416.81 KB | |
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听不懂方言.mp3 | 2024-02-29 14:58:21 | 106.38 KB | |
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听不懂方言2.mp3 | 2024-02-29 14:58:21 | 167.13 KB | |
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归纳确认 通过反问确定问题.mp3 | 2024-02-29 14:58:21 | 331.73 KB | |
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态度不好.mp3 | 2024-02-29 14:58:21 | 5.01 MB | |
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接听时，听不到客户声音.mp3 | 2024-02-29 14:58:21 | 110.6 KB | |
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服务态度差，出现质问用户，处理问题不灵活，未有效引导.mp3 | 2024-02-29 14:58:21 | 1.23 MB | |
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未按规定流程直接帮用户取消手机黑名单.mp3 | 2024-02-29 14:58:21 | 580.99 KB | |
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来电听不清楚.mp3 | 2024-02-29 14:58:21 | 222.68 KB | |
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来电无声.mp3 | 2024-02-29 14:58:21 | 106.31 KB | |
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被封停态度恶劣.mp3 | 2024-02-29 14:58:21 | 336.3 KB |